FacebookMySpaceTwitterStumbleuponLinkedinFlip

Limited Warranty for TSC Bar Code Printer and Accessories

TSC Auto ID Technology Co., Ltd. warrants to the Customers that under normal use and service, the following products and parts purchased hereunder shall be free from defects in material and workmanship for the following periods from the date of invoice to the Customer or, if the Customer is not able to provide the proof of invoice, then the date of shipment from TSC Auto ID Technology Co., Ltd..


Products Warranty period
Printer (excluding print head & platen roller) 24 months
Print head (shipped with printer) 12 months or 1 million inches whichever comes first
Platen roller (shipped with printer) 12 months or 2 million inches whichever comes first
Automatic cutter (shipped with printer and spare part) 12 months or numbers of cuts whichever comes first
Keyboard KP-200 Plus/Smart keyboard KU-007 Plus 12 months
Scanner series (HCS200 Series) 60 months
Battery pack 12 months
Spare parts 3 months

The terms above may differ based upon different geographic regions/countries.

*Except for the linerless cutter, all TSC regular/heavy duty/care label cutters DO NOT cut on media with glue. For more details, please refer to the cutter specification in the User’s manual.

Quality label products for discerning buyers!

KP-200 Plus stand alone keyboard

 


KP-200 Plus stand alone keyboard

Keyboard Display Unit.

With the TSC™ KP-200 Plus keyboard, users can retrieve forms stored in a printer and enter variable data prior to printing labels.
 
BarTender labeling software can be used to create and store label formats in just a few minutes.

By attaching a bar code scanner to the keyboard’s RS-232 port, users can enter data directly from the scanner.

Key Features:

  • Portable terminal input device requiring no external power supply
  • Easy implementation of stand-alone printing applications
  • Additional serial port for connection of input devices
  • Optional keypad membrane

Applications:

  • Retail
  • Transportation
  • Manufacturing
  • Healthcare
  • Logistics
  • Entertainment & hospitality
  • Government
  • Postal/ parcel
  • Custom signage


To contact us, Please click here.

Quality label products for discerning buyers!



Label Cutter


Wash Care Label Cutter.

 

Clear, Sharp, Fast,

This affordable wash care label cutter, which works with any TSC TTP-2410M Pro Series industrial label printer, is designed to print and continuously cut garment industry customer wash care labels at a high rate of speed.

Download Brochure 

Quality label products for discerning buyers!

 

bluetooth module

Wireless module & Bluetooth module for TSC Label Printers

Fast, Convenient 

TSC now offers two wireless printing options to its desktop and industrial printer lines – a new 802.11 b/g/n Wi-Fi module and a low-cost Bluetooth module.  

Download Brochure

Quality label products for discerning buyers!

 

TSC offers extended warranty program to customers in Europe, Middle East, Africa

TSC is going to offer an extended product warranty to customers in the Europe, Middle East and Africa (EMEA) this year, which will enable users to protect their investment and ensure their label printer is always in top working condition. This is an extension to TSC’s original two-year warranty (see table below), which is already longer than any other competitor’s.

Warranty Diagram

The extended warranty lets you select a coverage period of up to three years and offers the following features:

  • Quick response times
  • Preventative maintenance
  • Broad choice of contract duration options
  • Ease of purchase and registration

Regardless of which coverage option you choose, you'll benefit from fast turnaround on repairs, restoration of printers to original factory specifications, and continuing parts and labor coverage. 

You can purchase an extended warranty that adds up to three years to your printer's original coverage within 30 days of your initial label printer purchase. During the extended warranty period, TSC will keep your label printer in top working condition. 

"We are excited and pleased to provide our EMEA customers extended warranty coverage that will protect their investment while ensuring that their critical printing applications continue without interruption," said Sam Wang, Vice President of TSC. "As a leading label printer manufacturer, our extended service and support, delivered by a staff of well-trained technicians, is the best in the industry and is extremely affordable."

*Extended warranty is valid in EMEA only. Please consult your sales representative for complete details.

FAQ  TSC Extended Warranty Program Frequently Asked Questions


Q. What are the benefits of purchasing a TSC Extended Warranty?
A. Purchasing a TSC Extended Warranty will ensure that your label printer always is in top working condition and also is a cost-effective way of planning your annual maintenance budget. Under our extended warranty program, you can return your printer to TSC’s certificated repair center, where it will receive the finest care by specially trained TSC factory technicians, who will restore it to factory specifications.

Q. What are the coverage options through TSC Extended Warranty program?
A. Three different coverage options from 1 year to 3 years are available.

Q. When my printer needs to be serviced what should I do?
A. You can contact TSC Technical Support to determine if the printer issue can be solved via the telephone or email. If we are unable to solve the problem, a return materials authorization (RMA) form will be provided to you, or you can log into the TSC website to fill in an RMA online form. You will need either the agreement number or serial number of your printer when calling. When receiving your request, TSC Technical Support will help guide you through the steps to return the printer. 

Q. How long will it take to repair my printer?
A.TSC will make its best effort to service your printer within of 4 (four) business days, commencing on the date the printer is received by TSC and ending on the date of shipment from TSC Certificated Repair Center.

Q. How often can I return my printer during the term of the agreement?
A. There is no limit to the number of times you can return a defective printer to TSC. We don’t expect you to have many problems with your TSC printer during its lifetime. However, if a problem does arise, you can be confident that the printers covered under TSC can be returned an unlimited number of times for repair service.